Contact

Director

Julie Lejeune – jlejeune@nansenrefugee.be
Phone: +32 491 251 086

Please direct your questions regarding individual situations to dossiers@nansenrefugees.be or at my colleagues (see below)

Legal Officers

Asylum and victims of torture – Alice Sinon

Phone: +32 485 26 84 47 – asinon@nansenrefugee.be

Asylum and detention – Valérie Klein

Phone: +32 487 88 50 41- vklein@nansenrefugee.be

Asylum on the territory – Emma Verhasselt

Phone: +32 487 84 65 40 – everhasselt@nansenrefugee.be

DISSATISFACTION

NANSEN wants to guarantee a quality service to any person or organization with whom we come into contact. We have adopted a code of conduct and safeguarding principles. We investigate all complaints and improve our services.

Are you dissatisfied with the way NANSEN works or the quality of service?

To file a complaint, fill is this electronic form.
Acknowledgement will be sent within 10 business days. If your complaint is admissible, you will receive a reasoned response within 30 working days of the acknowledgement.

Example of inadmissible complaints: anonymous complaints, non-specific complaints, complaints relating to facts more than one year old, complaints relating to facts for which there are administrative remedies, complaints about NANSEN’s general positions.

For a complaint, complete this form.

Data Protection related claims should be sent directly to

jlejeune@nansenrefugee.be