Contact

Director

Julie Lejeune – jlejeune@nansenrefugee.be
Phone: +32 491 251 086

Legal Officers Detention and Asylum

Marjan Claes – mclaes@nansenrefugee.be

Valérie Klein – vklein@nansenrefugee.be

Phone: +32 487 88 50 41

Charlotte Coenen – ccoenen@nansenrefugee.be

Phone: +32 487 84 65 40

Complaint

NANSEN wants to guarantee a quality service to any person or organization with whom we come into contact. We have adopted a code of conduct and safeguarding principles. We investigate all complaints and improve our services.

Are you dissatisfied with the way NANSEN works or the quality of service?

To file a complaint, complete this electronic form.
You will receive an acknowledgement of receipt within 10 business days. If your complaint is admissible, you will receive a reasoned response within 30 working days of the acknowledgement of receipt.

Example of inadmissible complaints: anonymous complaints, non-specific complaints, complaints relating to facts more than one year old, complaints relating to facts for which there are administrative remedies, complaints about NANSEN’s general positions.

For a complaint, complete this form.