Contact

Director

Julie Lejeune – jlejeune@nansenrefugee.be

Questions about individual situations?

Contact dossiers@nansenrefugee.be or my colleagues. Thanks!

Legal Officers

Asylum and victims of torture – Alice Sinon

Phone: +32 485 26 84 47 – asinon@nansenrefugee.be

Asylum and detention – Valérie Klein

Phone: +32 487 88 50 41- vklein@nansenrefugee.be

Asylum on the territory – Femke Vogelaar

Phone: +32 487 84 65 40 – fvogelaar@nansenrefugee.be

DISSATISFACTION

NANSEN wants to guarantee a quality service to any person or organization with whom we come into contact. We have adopted a code of conduct and safeguarding principles. Prevention of sexual exploitation and sexual abuse is one of our priorities. We investigate all complaints and improve our services.

Are you dissatisfied with the way NANSEN works or the quality of service?

To file a complaint, fill is this electronic form.
Acknowledgement will be sent within 10 business days. If your complaint is admissible, you will receive a reasoned response within 30 working days of the acknowledgement.

Example of inadmissible complaints: anonymous complaints, non-specific complaints, complaints relating to facts more than one year old, complaints relating to facts for which there are administrative remedies, complaints about NANSEN’s general positions.

Behaviour related claims should be sent directly to m.lys@avocat.be.

Data Protection related claims should be sent directly to

jlejeune@nansenrefugee.be