- CCN Building
- Rue du Progrès 80, boite 1
- 1035 Brussels
Company number : BE 0671 479 233
Special VAT exemption scheme for small businesses
Bank account (IBAN): BE93 3630 6222 8267
BIC : BBRUBEBB
Avenue Marnix 24,
Julie Lejeune – firstname.lastname@example.org
Phone: +32 491 251 086
Asylum and victims of torture – Marjan Claes
Phone: +32 485 26 84 47 – email@example.com
Asylum and detention – Valérie Klein
Phone: +32 487 88 50 41- firstname.lastname@example.org
Asylum on the territory – Charlotte Coenen
Phone: +32 487 84 65 40 – email@example.com
NANSEN wants to guarantee a quality service to any person or organization with whom we come into contact. We have adopted a code of conduct and safeguarding principles. We investigate all complaints and improve our services.
Are you dissatisfied with the way NANSEN works or the quality of service?
To file a complaint, complete this electronic form.
You will receive an acknowledgement of receipt within 10 business days. If your complaint is admissible, you will receive a reasoned response within 30 working days of the acknowledgement of receipt.
Example of inadmissible complaints: anonymous complaints, non-specific complaints, complaints relating to facts more than one year old, complaints relating to facts for which there are administrative remedies, complaints about NANSEN’s general positions.
For a complaint, complete this form.